Privacy Policy

1. Introduction

Yara Psychology ("we", "us", "our") is committed to protecting the privacy of your personal and health information. This Privacy Policy explains how we collect, use, hold and disclose information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our clinic in Marion, South Australia, our Telehealth services offered nationwide across Australia, and our website.

2. Information We Collect

We may collect the following types of information:

• Contact details, such as your name, address, phone number and email address.
• Booking and appointment information.
• Sensitive health information, including clinical notes, assessment results, therapy records, referral letters, and information provided by you, your family, carers, schools or other health professionals during the course of assessment or treatment.
• Billing, Medicare, private health insurance and NDIS information where relevant.
• Information submitted through our website contact and booking forms.
• Technical information such as website usage data collected via cookies and analytics tools.

3. How We Use Your Information

We use your information to:

• Provide psychological assessment, therapy and related clinical services.
• Communicate with you regarding bookings, appointments and follow-up care.
• Process billing, Medicare rebates, private health insurance and NDIS claims.
• Meet our legal, regulatory and professional obligations, including record-keeping requirements under the Australian Health Practitioner Regulation Agency (AHPRA) and the Psychology Board of Australia.
• Improve our services and website.

4. Storage and Security

We take reasonable steps to protect the personal and health information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. Client records are stored in secure practice management systems with restricted access, and physical records (if any) are kept in locked storage. We retain records for the period required by applicable health records legislation in South Australia.

5. Disclosure of Information

We do not sell your personal information. We may disclose information to:

• Other treating health professionals involved in your care, with your consent or as otherwise permitted by law.
• Medicare, private health funds or NDIS bodies for billing purposes.
• Third-party service providers who support our practice operations (for example, practice management, IT and hosting providers), under confidentiality obligations.
• Regulatory bodies or authorities where required or authorised by law, including where there is a serious risk to health or safety.

6. Access and Correction

Under the APPs, you have the right to request access to the personal information we hold about you and to request correction of any information that is inaccurate, out of date or incomplete. Requests can be made in writing to the contact details below. We may need to verify your identity before providing access, and in limited circumstances permitted by law we may need to deny or restrict access.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our site. You can adjust your browser settings to refuse cookies, although this may affect the functionality of the website.

8. Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below. We will investigate and respond to your complaint. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "last updated" date.

10. Contact Us

For privacy-related questions or requests, please contact us at:

Yara Psychology
854 Marion Road, Marion SA 5043, Australia
Email: info@yarapsychology.com.au